FAQ

Below is a list of our most frequently asked questions. If you cannot find an answer to your question please feel free to contact us directly.


Why An Apartment instead of a Hotel?

Apartments are the growing alternative to hotels in the United States. They provide more space, cheaper rates and a wide range of alternatives. Guests will find many advantages to renting apartments instead of staying in large, impersonal hotels. One of the main attractions is the degree of personal freedom that is enjoyed. While every guest enjoys the cosseting attentions of a good hotel, most acknowledge the existence of a "satisfaction barrier" which is breached after a few days. Apartment dwellers, by way of contrast, are free agents. Not only are they spared the sometimes inhibiting formality of dining room dress rules, they are also able to utilize the kitchen facility to cook inexpensively for themselves. Apartment rentals offer unparallel privacy, a greater selection of locations and more flexibility in planning. The cost of a week's stay in a one-bed roomed in the US will generally average out to be 30% cheaper than hotel accommodation in a standard double room.

How do I make a Reservation?

After you have chosen a selection of apartments that you'd like to enquire about simply contact our reservations department. (You'll find a local number in our "Contact Us Section" or to the right of this screen) The reservation process is very simple and we are always on hand to guide your through or answer any queries you may have. You may also enquire about property availability online. We usually answer all email enquiries within in 1 working day.

What are the methods of Payment?

We accept Visa / MasterCard, American Express and Diners Club charge cards. Credit card charges are done online thru PAYPAL EMAIL PAYMENT SERVICE. A small charge of 3.9% + Php 15.00 will be applied on online credit card payments. This will be collected cash upon move in.

You can also pay for your apartment accommodation using bank transfers to one of our trusted Philippine Accounts.

Please note that cheques will only be accepted 14 day prior to check-in and are subject to normal clearing and security procedures.

Do you Charge Security Deposits?

Yes. we require security deposit before handing over the key upon move-in.  Email us for more info about this.

What is included in the rental rate?

The rental rate includes the cost of the apartment for use during your stay. It does not cover incidental charges such as telephone calls, electricity, cleaning and gas, fold-away beds and car parking etc.

Are your properties wheel chair friendly?

Not all of our properties are wheelchair friendly. Please check with one of our reservations agents for more details.

What amenities do your apartment have?

  • Lifts
  • Kitchens
    - Yes, almost all of the properties have full cooking facilities, come complete with kitchen utensils and modern appliances.
  • Bed linens and towels
    - All of our apartments come with 2 sets of bed linens and towels. If you require more during your stay enquire locally and they will of course be provided.
  • Hairdryers Are Not Provided
    - As electrical appliances can be used in bathroom situations we regret that we do not provide hairdryers for safety and legal reasons. Travel hairdryers are widely available in department stores and are inexpensive to purchase.

What is you check-in/check-out time?

Check-in time is normally 14.00 on your arrival day. Check-out time is generally no later than 11.00 on the day of your departure..

Do you welcome children and babies?

In the vast majority of cases children and babies are more than welcome, some of our apartments even have play areas for kids. Please check with reservations for more details. In some cases an additional damage deposit may be required.

What is your minimum stay?

Generally, the minimum stay in our apartments is 7 days. Each property listed on AbodeManila states the minimum stay requirements for that individual location. The minimum stay varies form location to location. View our current listings for more details.

Do you allow pets?

The vast majority of our properties do not allow pets of any description. However it's worth checking with our reservations department, as some are pet friendly. If so, separate charges apply.

Is car parking provided?

If you do hire a car during your stay it is important that you notify us prior to your arrival in Manila. In most cases car parking can be provided. There is usually an extra fee for car parking facilities. Check with our reservation staff for details. Properties that provide free car parking or in locations where on-street parking is available are listed on AbodeManila accordingly. If we list a property as "Parking available - by arrangement" it usually means that a fee for parking will be payable. PHP 5,000/month

Can you arrange for airport transfer?

Yes, once our reservations department has your flight details we will have a driver ready to take you and your baggage to the apartment of your choice. This is a most convenient way to get form the airport to the city, as the drivers are familiar with all city locations.  Separate Charges Apply.

How do i collect my keys?

Check-in details will be clearly noted in your AbodeManila booking confirmation letter.

Can i use internet in an ABODEManila Property?

Yes, the majority of our properties have internet connectivity. Your modem should be equipped with a standard LAN Cable. Where WiFi broadband is available – a LAN cable is not need.

Do the Apartment have lifts?

In most cases the apartment buildings have elevator services, particularly in our higher buildings. Check with our reservations department before making a booking.

Do your Apartment have kitchen?

Yes, almost all of the properties have full cooking facilities, come complete, kitchen utensils and modern appliances.

Do you provide bed linens and towels?

Yes, we provide TWO sets for fresh towels and linens . If you require more during your stay inquire locally and they will of course be provided.

What is the electric voltage in the Philippines

220/240V.

I don't know well the area, can you help me?

Of course, we know a lot about the area and we are always 1 phone call away!

What if I need to extend my stay?

If you need to extend your stay it will be necessary to contact us as soon as possible so that we arrange to have your booking extended. If possible.

Do I need travel or personal insurance?

Travel insurance is probably one of the most important parts of your trip to any country, We strongly advise all travellers to take out travel insurance.

Is house keep service provided?

The apartment will naturally be cleaned and ready for you on arrival. It is possible to order weekly or bi-weekly servicing of your apartment. Just inquire for the rate.

Do you provide foldaway bed?

Yes, the housekeeping department can provide a foldaway bed and linens. A small weekly charge of PHP 500 will be added to your account.